Thank you for choosing as your preferred shopping destination!

Here’s important information regarding our payment and shipping policies:

Enjoy complimentary shipping on most orders with no minimum purchase requirement.
We exclusively accept payments through PayPal.

Upon order confirmation and verification, you will receive a confirmation email, and we will promptly initiate order processing.

Our shipping policies are designed for orders destined for the United Kingdom.
Presently, we only ship to locations within the United Kingdom.
The overall delivery timeframe encompasses both order processing and shipping durations.

Order Processing Time:
Typically 3-5 business days. This timeframe is allocated for order processing and preparation. Orders are usually processed within 3-5 working days after payment confirmation. Please note that orders placed on weekends or holidays may experience slight delays, as our warehouse operates on weekdays (Monday to Friday), excluding holidays.

Shipping Time:
Approximately 7-14 business days. Delivery times may vary based on your location and factors such as customs inspections, severe weather, or strikes. Our products are shipped using Royal Mail, Hermes, DPD, and Yodel. Orders received after 5:00 pm (PST) will be processed the next day.

Upon shipment of your order, you will receive a tracking confirmation email. Please allow 3-5 working days for tracking updates to appear. If there are no updates for several days after your order is in transit, please be patient, as it may take a few more days for updates to reflect at the next shipping station.

Address Changes:
Regrettably, we cannot accommodate address changes once a package is in transit. If you need to modify the delivery address, please contact us within 24 hours of placing your order via email.

Order Cancellations:
You can cancel your order before shipment by contacting us. If canceled in time, we will refund the full payment to your original payment method. However, once orders are in transit or processed, cancellations are not possible.

In most cases, there are no additional charges beyond your initial order payment. However, in rare instances, your destination country may impose VAT, customs duties, or fees. If you receive a tax notice from customs, please settle the tax first and then contact our customer service with the payment receipt for reimbursement.

Missing Items:
If your order encounters issues at customs, is returned, or lost during delivery, please contact our support team. We will assist you in obtaining a refund or arranging a replacement for your order.

Contact Information:
Company Address: Room 13-02, Innovation Plaza, 49 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong
Email: [email protected]
Note: Returns are not accepted at the provided address. For return inquiries, please contact our customer support team for assistance.

Tracking Your Order:
Tracking your order is simple. Follow these steps:

Visit the “Track Your Order” link in the page footer.
Use the tracking number provided in your email to track your package.

If you have further questions or need assistance, please don’t hesitate to reach out to our customer support team. We’re here to assist you!