Terms of Service
Order Cancellation:
If you decide to cancel an order post-confirmation, please get in touch with us promptly. We will make every effort to accommodate your request based on the order status and circumstances. However, once an order has advanced to the shipping phase, it becomes non-cancellable.
Customer Support:
Our commitment to delivering exceptional customer support remains unwavering. Our customer support team is available through email, live chat, or telephone to address any inquiries related to purchases, product usage, or general customer service. We strive to provide you with a satisfactory resolution.
Limitation of Liability:
To the maximum extent permitted by law, we disclaim any liability for direct, indirect, incidental, special, or consequential damages arising from the use of our products or services. Our liability limitations cover claims based on breach of contract, tort, or any other legal theory.
Intellectual Property Infringement Claims:
If you believe that the content on our website infringes upon your intellectual property rights, please furnish relevant evidence and reach out to us. We will promptly investigate and address any substantiated infringement complaints.
Applicable Law and Dispute Resolution:
Our Terms of Service are governed by the applicable laws of the jurisdiction. Any disputes arising from our Terms of Service will aim for resolution through amicable negotiations. In case of unsuccessful negotiations, the dispute may be referred to the appropriate court for resolution.
Change Notification:
We retain the right to amend the Terms of Service at our discretion. In the event of significant modifications, we will notify you through a website announcement or direct notification. By continuing to use our website, you acknowledge acceptance of the revised Terms of Service.
For further inquiries or concerns, please don’t hesitate to contact us via email at [email protected]. We are dedicated to assisting you.
Sincerely,
HK HONGCHENG TRADING LIMITED